Be courteous! When interacting with our customers, show you care about them and not just their money. Take the treatment of our customers to the highest possible level through personal commitment and sound judgment.
Rules: Smile. Be positive. Always demonstrate courtesy, respect and appreciation. Treat every customer interaction as though it's the only interaction we will ever have with this customer.

Be accurate! If you do not know the correct answer, say you don't know the answer, but you will find it. The go find it. As a consumer I would rather have no information than bad information. Always strive to deliver error- free service all the time.
Rules: Provide clear accurate and complete information.. Escalate to a manager if needed.

Take Ownership! Do not settle for anything less than what is best for our customer. Do not pass the problem.
Rules: Respect our customers' times. Always emphasize what I can do and not what can be done.